Health Complaints Advocacy is a free and confidential service that supports Leeds residents through the NHS complaints process.
We are independent of the NHS and can help if you feel you have not had the service you expect from the NHS and want to complain, using the NHS complaints procedure.
Health Complaints Advocacy can give you the information that you need to raise your complaint by yourself or provide you with the support of an experienced Advocate who can help you to make your complaint.
You may just want to know how the complaint procedure works or who you should send a letter of complaint to, or you may feel that you need help in drafting a complaint letter or communicating with the NHS service. Our Advocates will work with you to determine what support you feel you need to ensure that you feel confident in raising your complaint.
Our service covers all residents within the Leeds City Council area, even if your treatment was provided elsewhere.
To learn more about how our service can support you, please watch this short video: