Health Complaints Advocacy

Health Complaints Advocacy2024-04-03T15:15:26+01:00
Health Complaints Advocacy is a free and confidential service that supports Leeds residents through the NHS complaints process.

We are independent of the NHS and can help if you feel you have not had the service you expect from the NHS and want to complain, using the NHS complaints procedure.

About the Service

Health Complaints Advocacy can give you the information that you need to raise your complaint by yourself or provide you with the support of an experienced Advocate who can help you to make your complaint.

You may just want to know how the complaint procedure works or who you should send a letter of complaint to, or you may feel that you need help in drafting a complaint letter or communicating with the NHS service. Our Advocates will work with you to determine what support you feel you need to ensure that you feel confident in raising your complaint.

Our service covers all residents within the Leeds City Council area, even if your treatment was provided elsewhere.

To learn more about how our service can support you, please watch this short video:


Unit A3, Unity Business Centre,

26 Roundhay Road, Leeds, LS7 1AB

Key Contact

Kerry Shipley, Universal Advocacy Lead – Community and Health Complaints Advocacy
[email protected]

Latest Health Complaints Advocacy News

What Does the Service Do

Our Advocates will:

  • Provide information about the NHS complaints procedure
  • Help you to explore your options so you can decide what to do
  • Help you to put forward your views and make sure they are heard
  • Help you to understand what you can expect to achieve from making a complaint

An Advocate might also:

  • Help you to write letters
  • Prepare you for meetings and go to these with you
  • Help you to monitor the progress of your complaint

If you have already started a complaint but would like support through the rest of the complaints process, we can help you.

Who is the Service For?

Health Complaints Advocacy is for Leeds residents who want help to make a complaint about NHS funded treatment or an NHS service.

We are unable to assist with complaints about privately-funded treatment.

Further Information

How to Access the Service

Health Advocacy

Make a Health Complaints Advocacy Referral

If you would like to make a referral to this service, please click on the button below to access our online referral form.

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