Health Complaints Advocacy - The Advonet Group

Health Complaints Advocacy is a free and confidential service that supports Leeds residents through the NHS complaints process.

We are independent of the NHS and can help if you feel you have not had the service you expect from the NHS and want to complain, using the NHS complaints procedure.

About the Service

Health Complaints Advocacy can give you the information that you need to raise your complaint by yourself or provide you with the support of an experienced Advocate who can help you to make your complaint.

You may just want to know how the complaint procedure works or who you should send a letter of complaint to, or you may feel that you need help in drafting a complaint letter or communicating with the NHS service. Our Advocates will work with you to determine what support you feel you need to ensure that you feel confident in raising your complaint.

Our service covers all residents within the Leeds City Council area, even if your treatment was provided elsewhere.

To learn more about how our service can support you, please watch this short video:

Contact

0113 244 0606

[email protected]

Unit A3, Unity Business Centre,

26 Roundhay Road, Leeds, LS7 1AB

@advonetuk

Key Contact

Kerry Shipley, Universal Advocacy Lead – Community and Health Complaints Advocacy
[email protected]

Waiting times

We currently have a waiting list in place for Health Complaints Advocacy. The waiting time is up to two weeks. We are sorry that people are having to wait this long and are actively training and recruiting advocates to carry out this type of work.

In the meantime, if you would like any pointers on making or starting your health complaint yourself, please call the office on 0113 244 0606 or email the team at [email protected].

What Does the Service Do

Our Advocates will:

Provide information about the NHS complaints procedure
Help you to explore your options so you can decide what to do
Help you to put forward your views and make sure they are heard
Help you to understand what you can expect to achieve from making a complaint

An Advocate might also:

Help you to write letters
Prepare you for meetings and go to these with you
Help you to monitor the progress of your complaint

If you have already started a complaint but would like support through the rest of the complaints process, we can help you.

Who is the Service For?

Health Complaints Advocacy is for Leeds residents who want help to make a complaint about NHS funded treatment or an NHS service.

We are unable to assist with complaints about privately-funded treatment.

Further Information

Health Complaints Advocacy also supports young people who would like help to raise a complaint about their NHS care or treatment. If you are a young person, our Young Person’s Advocate will be able to support you.