“I didn’t think they would listen to me. Having an advocate involved has really helped”
"I didn't think they would listen to me. Having an ...
“I didn’t feel silly when I got upset, I felt supported”
"I didn't feel silly when I got upset, I felt ...
“They weren’t judgemental and listened to my concerns”
"They weren't judgemental and listened to my concerns"
“Some people can’t articulate their complaint. Having LIHCA [the health complaints advocacy team] makes it easier to respond to complaints”
"Some people can't articulate their complaint. Having LIHCA [the health ...
“Having people supporting you who were calm, pointing you in the right direction was brilliant”
"Having people supporting you who were calm, pointing you in ...
“It was comforting that I had one person who knew my case and I didn’t have to talk to several different people”
"It was comforting that I had one person who knew ...
“The support took pressure off me during a very long process”
"The support took pressure off me during a very long ...
“My advocate was so helpful and professional, so kind and explained things to me. Most definitely, couldn’t have done it without her”
"My advocate was so helpful and professional, so kind and ...
“The support of my advocate kept me aware and focussed on the process and understand what could be achieved”
"The support of my advocate kept me aware and focussed ...
