We have a free guide from our Health Complaints Advocacy service. It has useful information on how to make a health complaint, including:

  • The different stages involved
  • Who to contact when making a complaint
  • How we can support you
  • Where else you can go for support
  • FAQs on the complaints process

To download a copy of the guide in Microsoft Word format or see it as a webpage, please click on the buttons below.

Our other resources

We also have a number of other resources that can help with making a health complaint. They are:

  • Written complaint letter templates that can help with starting your complaint:
    • One for an initial complaint letter
    • Another for Ongoing Concerns (OCS)
  • A Local Resolution Meeting (LRM) meeting planner, to help you say what you need to in the meeting and what outcomes you want from it
  • A Health Complaints letter guidebook, with information on what is needed in each section to help create a template letter

All the resources are in Microsoft Word format. To download them, please click on the buttons below.