Young Person’s Advocacy for Health Complaints
What is Young Persons Advocacy for Health Complaints?
Health Complaints Advocacy is free, independent of the NHS and confidential.
Our advocacy support involves providing information so you can pursue a complaint by yourself or giving you the support of an advocate who can help you to make your complaint.
Young Persons Advocacy for Health Complaints gives young people the opportunity to speak confidentially to someone who is independent from the NHS who will help you to speak up for your rights, views and wishes, and communicate your thoughts and feelings about NHS services.
How will it help me?
Our Health Complaints Advocates can help you to know your rights, by providing you with information about how the NHS complaints process works and what you can expect to achieve from making a complaint.
They can also help you feel more confident to make a complaint yourself which says what your feelings are about your NHS care and achieve your goals.
They can help you to make decisions about how you want to be supported to make a health complaint and about what you want to do next in the NHS complaints process. Our advocates will listen to your needs and make sure that the complaints process works for you.
Why might I want to complain and use an advocate to help me?
Young Persons Advocacy for Health Complaints can be useful because you had a negative experience, confidential information was shared about you, you needed more information to make an informed choice, or you didn’t get to have a say in a change to a service, amongst lots of other reasons.
A Health Complaints Advocate can help you to voice your concerns about your health care directly to your care provider rather than through a parent/carer.
Throughout the complaints process, an advocate might help you to write complaint letters to the right people, prepare you for meetings and, if necessary, go to these with you, and help you to check on the progress of your complaint with the organisation you complained about.
When can I use this service?
Our Health Complaints Advocacy team can help anyone over the age of 11 because all advocates at The Advonet Group have enhanced DBS certificates and all Health Complaints Advocates have completed Children’s Safeguarding Training.
Also, we help those over the age of 11 who live within the Leeds City Council area, even if the treatment was elsewhere.
Most importantly, we help when people feel they have not had the service that they expected from the NHS and want to complain, using the NHS complaints process.